Please read these Terms & Conditions carefully before registering or using any services on the 96win platform. By creating an account, you confirm that you have read, understood, and agreed to be bound by these terms in full.
All 96win users must be at least 21 years of age. Creating an account on behalf of a minor is a material breach of these Terms and will result in immediate account termination and forfeiture of balances.
Each natural person may hold only one active 96win account. Duplicate accounts are prohibited and will be merged or closed, with associated balances reviewed under the platform's duplicate account policy.
All promotional bonuses are subject to explicit wagering requirements stated at the time of offer. Bonuses may not be withdrawn prior to satisfying the applicable wagering multiple. Terms vary per promotion.
You are responsible for maintaining the confidentiality of your 96win login credentials. 96win will not be liable for losses resulting from unauthorised access caused by your failure to secure your account details.
Funds deposited to your 96win account must be used for gaming activity. Deposits used solely to trigger a deposit bonus without genuine play intent may be flagged as bonus abuse and subjected to review.
Collusion, use of automated betting tools, arbitrage exploitation against 96win, and any form of fraudulent activity are strictly prohibited and constitute grounds for immediate account suspension and balance forfeiture.
In these Terms, the following definitions apply unless context otherwise requires:
By accessing the 96win Platform, creating an Account, or using any gaming service offered by 96win, you unconditionally agree to be legally bound by these Terms, the Privacy Policy, the Responsible Gaming Policy, and any game-specific rules published on the Platform, all of which are incorporated herein by reference.
If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your Account. Continued use of the Platform after any amendment to these Terms constitutes acceptance of the amended Terms.
These Terms are published in English. In the event of any conflict arising from a translation or informal summary, the English-language version of these Terms shall prevail.
To be eligible to register and maintain an Account on the 96win Platform, you must:
96win reserves the right to request documentary evidence of eligibility at any time. Failure to provide such evidence within a reasonable period will result in Account suspension pending verification.
To access real-money gaming services on the 96win Platform, you must complete the registration process and create an Account. The following rules apply to Account registration and maintenance:
Each natural person is permitted to hold only one (1) active Account on the Platform. Multiple Accounts registered to the same individual — whether using different names, email addresses, mobile numbers, or payment methods — are strictly prohibited. 96win employs technical and procedural measures to detect duplicate Accounts. Where duplicate Accounts are identified, 96win may:
You must provide accurate, complete, and current information during registration, including your legal name, date of birth, residential address, email address, and Malaysian mobile number. Providing false or misleading registration information constitutes a material breach of these Terms. 96win reserves the right to close any Account registered with inaccurate information and to void associated balances where fraud is suspected.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your Account credentials with any third party. Any activity conducted through your Account using your credentials will be treated as authorised activity for which you bear responsibility, unless you notify 96win of a suspected breach of Account security promptly upon becoming aware of it.
96win will never ask you to provide your Account password via email, Live Chat, or any other communication channel. Any request purporting to come from 96win that asks for your password should be treated as fraudulent and reported to 96win support immediately.
96win accepts deposits via the following payment methods available to Malaysian players: Touch n Go eWallet, Boost, DuitNow, FPX (via Maybank, CIMB, Public Bank, and other participating Malaysian financial institutions), GrabPay, and USDT TRC20. The availability of specific payment methods may vary based on technical factors or regulatory requirements and is subject to change without prior notice.
The minimum deposit amount is RM 30 (Malaysian Ringgit thirty) or the cryptocurrency equivalent at the applicable exchange rate at the time of transaction for USDT deposits. Deposits below the minimum threshold will not be credited and will be returned to the originating payment source subject to network fees.
All funds deposited to your 96win Account must belong to you personally. Depositing funds on behalf of another person, or using payment instruments that do not belong to you, is prohibited. 96win may require proof of payment method ownership as part of KYC verification.
The 96win Platform operates in Malaysian Ringgit (MYR) as the default account currency. USDT deposits are converted to MYR at the applicable rate at the time of crediting. 96win does not guarantee any particular exchange rate and is not responsible for exchange rate fluctuations between deposit and withdrawal for crypto transactions.
96win does not accept cash deposits under any circumstances. All deposits must be made via the electronic payment methods listed in the Platform's Cashier section.
Before your first withdrawal request can be processed, you must complete the KYC verification process. This requires submission of a clear photograph or scan of a valid government-issued identity document (Malaysian MyKad or passport) and, in some cases, completion of a biometric liveness check. KYC documents are reviewed by 96win's compliance team and processed within thirty (30) minutes to two (2) business hours during normal operating periods.
Once KYC verification is successfully completed, it remains permanently on your Account record and will not be required again for future withdrawal requests, unless 96win's compliance team determines that re-verification is necessary based on changes to your Account profile or applicable regulatory requirements.
Upon approval of a verified withdrawal request, processing times are approximately as follows:
These timelines are indicative and not guaranteed. Delays may occur during periods of high withdrawal volume, technical maintenance, or where compliance review is required.
As a general rule, withdrawals must be returned to the same payment method used for the most recent qualifying deposit. This requirement exists to comply with anti-money laundering obligations and may be enforced by 96win's compliance team on a case-by-case basis.
Any active Bonus Funds in your Account must satisfy their applicable Wagering Requirements before the corresponding amount becomes eligible for withdrawal. Attempting to withdraw real money funds while active bonus funds with unmet wagering requirements are present in your Account may result in the Bonus Funds being forfeited as a condition of processing the withdrawal request.
96win offers promotional bonuses including welcome deposits bonuses, reload bonuses, free bet awards, cashback schemes, and other time-limited promotions. The following general terms apply to all promotions unless the specific promotion terms explicitly state otherwise:
All games offered on the 96win Platform are governed by the specific rules published for each game type within the Platform. General gaming rules applicable across all game types include the following:
The following conduct is strictly prohibited on the 96win Platform. Engaging in any of the following will result in immediate Account suspension, investigation, and potential permanent closure with forfeiture of associated balances:
All content on the 96win Platform — including but not limited to the 96win name, logo, trademarks, website design, software, game interfaces, text, graphics, and data compilations — is the proprietary property of 96win or its licensed game providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Platform content without the prior written consent of 96win.
96win collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
96win implements technical and organisational security measures appropriate to the sensitivity of the personal data held, including 256-bit SSL encryption for all data transmitted between your browser and the Platform's servers.
For full details of how 96win handles your personal data, your rights under applicable data protection frameworks, and how to make data subject requests, please refer to the Privacy Policy available at 96win Privacy Policy.
96win is committed to promoting responsible gaming and minimising the risk of gambling-related harm to its players. The following tools and policies form part of 96win's responsible gaming framework:
If you believe you may have a problem with gambling, 96win encourages you to review the resources available at the Responsible Gaming page and to contact 96win support to activate self-exclusion or other protective measures immediately.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability that cannot be excluded by law, including liability for fraud or fraudulent misrepresentation.
96win reserves the right to suspend or permanently close your Account, with or without prior notice, in circumstances including but not limited to:
Upon Account closure for any reason, 96win will process a return of any Real Money Balance to you via the applicable payment method, subject to completion of KYC verification and confirmation that no compliance hold applies. Bonus Funds are non-refundable upon Account closure.
You may close your Account voluntarily at any time by contacting 96win Live Chat support. Voluntary closure requests will be processed within two (2) business days.
These Terms are governed by and construed in accordance with the laws applicable under 96win's international gaming authority licence. You agree that any dispute arising from or in connection with your use of the Platform shall be subject to the jurisdiction designated by the applicable licensing authority.
In the event of a dispute regarding a game outcome, transaction, or Platform decision, you should first contact 96win's customer support team via Live Chat to seek informal resolution. If the matter cannot be resolved at that stage, a formal dispute may be escalated to the licensing authority's independent dispute resolution process.
You agree to use the Platform's dispute resolution process in good faith before initiating any external legal proceedings. Engaging in chargebacks or payment disputes with your bank or e-wallet provider as a first step, without first exhausting 96win's internal dispute resolution process, is a breach of these Terms.
96win reserves the right to amend these Terms at any time. Material amendments will be communicated to registered players via email notification to the registered email address or via a prominent notice on the Platform prior to the amendments taking effect. Non-material amendments (such as typographical corrections or clarifications that do not alter substantive rights) may be made without prior notice.
Your continued use of the Platform following notification of an amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you should cease using the Platform and contact 96win to close your Account and receive a return of your Real Money Balance.
If you have any questions about these Terms, require clarification on any provision, or wish to exercise any rights described herein, please contact 96win through the following channels:
96win's support team communicates in English. For Account-specific matters, please have your registered username and Account details ready to facilitate verification.
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21+ only. By continuing to use 96win you confirm acceptance of these Terms & Conditions. Play responsibly.